Welcome to kokalio.com. These Terms of Service govern your use of our website and your purchase of outdoor camping products from SILK CRYSTAL STUDIO LTD. By placing an order or accessing this website, you agree to these Terms of Service in full.
1. General Provisions
SILK CRYSTAL STUDIO LTD operates the website kokalio.com. Our customer support email is help@kokalio.com. Our company address is 1-5 Market Square, Ilfracombe, England, EX34 9AU. These Terms of Service apply to all transactions and interactions between you and SILK CRYSTAL STUDIO LTD.
2. Orders and Acceptance
All orders placed on kokalio.com are subject to acceptance by SILK CRYSTAL STUDIO LTD. We reserve the right to refuse or cancel any order for reasons including product availability, pricing errors, or suspected fraudulent activity. When you place an order, you receive an order confirmation email. This email does not constitute acceptance of your order. A shipping confirmation email indicates our acceptance.
3. 14-Day No-Question Returns Policy
SILK CRYSTAL STUDIO LTD grants every customer a 14-day no‑question returns policy. You may return any unused outdoor camping product in its original packaging within 14 calendar days from the date you receive the product. To initiate a return, you must contact help@kokalio.com and obtain a return authorization number. Return shipping costs are your responsibility unless the product arrived damaged or defective. Products that show signs of use, missing parts, or damage caused by the customer are not eligible for this return policy.
4. Refund Processing Time
Once SILK CRYSTAL STUDIO LTD receives your returned product and verifies its eligibility, we will process your refund. The refund processing and the actual credit to your customer account require at least 14 days from the date we confirm the return. This period includes internal verification, bank processing, and payment system settlement. You will receive a refund confirmation email when the refund is initiated.
5. PayPal Refunds
If you paid for your order using PayPal, the refund to your PayPal account requires at least 14 days from the date SILK CRYSTAL STUDIO LTD initiates the refund. Due to local legal requirements in certain jurisdictions, PayPal refunds may take up to 30 days in some regions. SILK CRYSTAL STUDIO LTD has no control over these additional processing times imposed by PayPal or local banking regulations. The 14‑day minimum and the possible 30‑day maximum apply strictly to PayPal transactions.
6. Governing Law
These Terms of Service and all transactions conducted through kokalio.com are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China. Any dispute arising from or relating to these Terms of Service or your purchase from SILK CRYSTAL STUDIO LTD shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
7. Product Descriptions and Pricing
SILK CRYSTAL STUDIO LTD attempts to display product descriptions, images, and prices accurately on kokalio.com. Prices are listed in the currency shown on the website and exclude shipping fees and applicable taxes. A typographical error in price or description does not bind SILK CRYSTAL STUDIO LTD. We will notify you of any such error before processing your order.
8. Shipping and Delivery
Shipping time estimates appear on each product page and at checkout. SILK CRYSTAL STUDIO LTD is not liable for delays caused by shipping carriers, customs clearance, or weather conditions. Title to products and risk of loss pass to you upon delivery to the shipping carrier. You must inspect all products immediately upon receipt and report any damage or missing items to help@kokalio.com within 48 hours.
9. Limitation of Liability
To the maximum extent permitted by Hong Kong law, SILK CRYSTAL STUDIO LTD shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of outdoor camping products purchased from kokalio.com. Our total liability for any claim related to a product is limited to the purchase price you paid for that product.
10. Modifications to Terms of Service
SILK CRYSTAL STUDIO LTD may update these Terms of Service at any time without prior notice. The revised version will be posted on kokalio.com with a new "Last updated" date. Your continued use of the website or placement of an order after such update constitutes your acceptance of the revised Terms of Service.
11. Contact Information
For any question regarding returns, refunds, or these Terms of Service, you must write to help@kokalio.com or send a physical letter to 1-5 Market Square, Ilfracombe, England, EX34 9AU. SILK CRYSTAL STUDIO LTD will respond to all valid inquiries within 7 business days.