Payment Processing
We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.
For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.
Privacy Policy for kokalio.com
1. Information Collected
SILK CRYSTAL STUDIO LTD collects the following information from customers:
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Full name
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Billing address
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Shipping address
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Email address
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Phone number
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Payment card details
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Order history
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IP address
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Browser type
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Device identifiers
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Camping product preferences indicated through purchases or saved items
2. Collection Methods
SILK CRYSTAL STUDIO LTD collects information when a customer:
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Creates an account on kokalio.com
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Places an order for an outdoor camping product
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Subscribes to the product newsletter
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Contacts help@kokalio.com for customer support
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Submits a product review or rating
3. Use of Information
SILK CRYSTAL STUDIO LTD uses collected information to:
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Process and fulfill camping product orders
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Deliver order confirmation and shipping updates
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Verify payment transactions
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Prevent fraudulent purchases
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Respond to customer service inquiries
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Send marketing communications about new camping products
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Improve product recommendations on kokalio.com
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Comply with legal obligations
4. Sharing of Information
SILK CRYSTAL STUDIO LTD shares customer information with:
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Payment processors to authorize transactions
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Shipping carriers to deliver camping products
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Email service providers to send order notifications
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Fraud detection services to screen orders
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Legal authorities when required by law
SILK CRYSTAL STUDIO LTD does not sell customer information to third parties.
5. Data Security
SILK CRYSTAL STUDIO LTD implements SSL encryption for all payment transactions. Access to customer information is restricted to employees who require it for order processing. SILK CRYSTAL STUDIO LTD retains customer information for seven years following the last purchase activity.
6. Customer Rights
Customers may:
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Request access to their stored information by emailing help@kokalio.com
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Request deletion of their account information
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Opt out of marketing emails using the unsubscribe link in each message
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Update their shipping address and payment details through their account on kokalio.com
7. Cookies and Tracking Technologies
kokalio.com uses session cookies to maintain shopping cart contents. Persistent cookies remain on the customer’s device for thirty days to remember login status. Customers who disable cookies cannot complete checkout on kokalio.com.
8. Children’s Privacy
SILK CRYSTAL STUDIO LTD does not knowingly collect information from individuals under sixteen years of age. If SILK CRYSTAL STUDIO LTD discovers that a customer is under sixteen, SILK CRYSTAL STUDIO LTD deletes that customer’s account and all associated data within five business days.
9. Changes to This Privacy Policy
SILK CRYSTAL STUDIO LTD updates this Privacy Policy by posting the revised version on kokalio.com with a new effective date. Customers receive email notification of material changes thirty days before the changes take effect.
10. Contact Information
For privacy-related inquiries, customers must write to:
1-5 Market Square, Ilfracombe, England, EX34 9AU
Or email: help@kokalio.com